Stihl® Policies - What Items Can & Can't Be Shipped

Published on
February 19, 2024 at 12:07:21 PM PST February 19, 2024 at 12:07:21 PM PSTth, February 19, 2024 at 12:07:21 PM PST

As a distributor of Stihl products, we’re often asked why they do not allow distributors to ship their equipment directly to customers. While this may seem unusual in today's world, there are solid reasons behind this decision that highlight Stihl's commitment to quality and customer satisfaction.

Key Takeaways

1) Stihl gas power equipment repair parts require local delivery or pickup – no shipping.

2) Stihl battery and corded equipment, and accessories, can be shipped through approved authorized dealers.

3) Local authorized dealers hand deliver your Stihl equipment job site-ready, out of the box and will train on proper use.

Safety First:

One of the primary reasons behind Stihl's no-shipping policy is safety. By selling their equipment exclusively through local authorized dealers, Stihl ensures that customers receive proper guidance, safety instructions, and hands-on training when they purchase their equipment. You’ll receive your Stihl equipment job site ready and not in a box.

Product Knowledge and Expertise:

Properly maintained Stihl equipment is reliable and durable. Authorized dealers are trained on use, routine maintenance, and repairs on Stihl equipment. Dealers also have access to in-depth information about Stihl products and can provide expert advice on maintenance, repairs, and accessories.

In addition to being an authorized Stihl Dealer, each Esch Construction Supply location also has Authorized Repair Centers with Stihl Silver Certified and Stihl Gold Certified repair technicians.

Local Support:

Stihl's policy encourages customers to establish relationships with local authorized dealers. By buying Stihl equipment through local dealers, customers not only receive personalized service but also contribute to their local economy.

Warranty Support:

Stihl's warranty policy applies only to Stihl products purchased through authorized dealers. The limited warranty covers failures due to defects in material or workmanship during the warranty period. Authorized dealers can assist with product registration, and repairs and provide you with a warranty policy

It’s also important to note that recently Stihl has expanded its policy to allow buying online, pickup in-store, and some ship-to-home options. While gas power equipment and repair parts do require either local pickup or delivery, battery equipment, corded electric equipment, and accessories are able to be shipped by Stihl approved authorized dealers.